Privacy Statement

This privacy statement applies between you and Dandelion Time and outlines how we collect, use, disclose, and protect personal data across all our activities, whether through our website, events, services, fundraising activities, employment or volunteer engagement, or other interactions.
Dandelion Time takes the privacy of your information very seriously. Please read this privacy statement carefully.

Scope of this privacy statement

This privacy statement applies to all personal data collected and processed by Dandelion Time, including through our website, email communications, event registration, donations, volunteering, partnerships, employment, and any other engagement with individuals.

Data collected

We may collect the following types of personal data from you, depending on the nature of your interaction with us:

  • Name and contact details
  • Communication preferences
  • Bank or credit card details (for donations or purchases)
  • Employment and volunteer application information (e.g. CVs, references, DBS checks)
  • Health information (e.g. for high-risk events or safeguarding)
  • Date of birth
  • Information on why you support us (optional)
  • Event attendance and feedback
  • Photos or videos taken at events
  • Correspondence records (phone, email, post)
  • Website usage data (see Website Use section)

How we collect Data

We collect information about you in the following ways:

  • Directly from you when you access our website, contact us, sign up for events, make donations, apply to work or volunteer with us.
  • Indirectly from third parties such as fundraising platforms or event organisers, where you have given consent.
  • In person at events or service locations.
  • From public sources such as Companies House or press articles.
  • From referrals made by friends, colleagues, or other services with appropriate consent.

Our use of Data

We use your personal data for the following purposes:

  • To provide you with services or information you requested
  • To process donations, Gift Aid and fundraising support
  • To communicate updates, event invitations, and appeals
  • To manage supporter, volunteer, and employee relationships
  • To fulfil contractual or legal obligations
  • For internal record-keeping, reporting, and feedback handling
  • To improve our services through surveys and analysis
  • To comply with safeguarding and legal requirements
  • Staff and salary information may be shared externally for the purpose of bids/grants applications and for payroll purposes
  • For the purposes of evaluation and research

We may use your data based on your consent, a contract with you, our legal obligations, or our legitimate interests. You can opt out of receiving any marketing materials at any time by contacting the charity at fundraising@dandeliontime.org.uk. Dandelion Time is committed to complying with the Fundraising Regulator’s Code of Practice. All fundraising communications will be transparent, respectful, and compliant with data protection law. Individuals will be informed of their rights and provided with clear options to opt out of fundraising communications

Who we share Data with

We may share your data with:

  • Employees and authorised personnel
  • Service providers acting on our behalf (e.g., IT systems, email tools)
  • Statutory bodies or regulators (e.g., HMRC for Gift Aid)
  • Professional advisers (e.g., legal, HR, finance)
  • Anonymously with third party research organisations (e.g. University of Greenwich, but not commercial organisations like Meta).
  • Partner organisations where appropriate and with consent

We do not sell or swap your data with third parties for marketing purposes.

Data retention

We retain your data only as long as necessary for the purpose for which it was collected and to comply with legal, regulatory, or contractual requirements. Backup copies may be held for disaster recovery.

Your rights

You have rights under the General Data Protection regulation, including:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights relating to automated decision‑making & profiling

Contact us at info@dandeliontime.org.uk to exercise your rights.

Website use and cookies

When you use our website, we may collect technical data using cookies. You can manage cookie settings in your browser. Dandelion Time uses Cookies to improve your experience of using the Website and to improve our range of products. Dandelion Time has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

If you share our content through social media via our third-party functionality, that allows you to post content to your social media account/s, please note that any information that you provide using this functionality is governed by the applicable third party’s privacy policy and not by this privacy policy. Dandelion time is not responsible for the collection and practices of other organisations, such as Facebook, X, or any social media platform provider. Any personal information you disclose to other organisations through our social media pages and icons on our website is not our responsibility.

Changes to this statement

We may update this statement from time to time. Significant changes will be communicated via our website or direct communication.

Contact us

If you have questions or concerns about this statement or how we handle your data, please contact us:
Email: info@dandeliontime.org.uk 
Mail:

Dandelion Time,
Elmscroft Cottage,
Charlton Lane,
West Farleigh,
Maidstone,
Kent,
ME15 0NY

This Privacy Notice was updated on 14th April 2026 to improve clarity and accessibility. This update does not change how we handle personal data or the purposes for which it is used.