Privacy policy - Dandelion Time

This privacy policy applies between you, the User of this Website, and Dandelion Time, the owner and provider of this Website. Dandelion Time takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data	Collectively all information that you submit to Dandelion Time via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies	A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws	Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.
GDPR	The UK General Data Protection Regulation.
Dandelion Time, we or us	Dandelion Time, Charity No. 1136613, a company incorporated in England and Wales with registered number 4959632 whose registered office is at Charlton Lane, West Farleigh, MAIDSTONE, Kent, ME15 0NY.
UK and EU Cookie Law	The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018.
User or you	Any third party that accesses the Website and is not either (i) employed by Dandelion Time and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Dandelion Time and accessing the Website in connection with the provision of such services.
Website	The website that you are currently using, https://dandeliontime.org.uk/, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

The singular includes the plural and vice versa.
References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.
A reference to a person includes firms, companies, government entities, trusts and partnerships.
“Including” is understood to mean “including without limitation”.
Reference to any statutory provision includes any modification or amendment of it.
The headings and sub-headings do not form part of this privacy policy.

3. If you have any queries about this statement, please email info@dandeliontime.org.uk or telephone on 01622 814001.  Alternatively, you can write to us at: 

Dandelion Time, Elmscroft, Charlton Lane, West Farleigh , Maidstone, Kent. ME15 0NY 

Scope of this privacy policy

This privacy policy applies only to the actions of Dandelion Time and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, Dandelion Time is the “data controller”. This means that Dandelion Time determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

Your name 
Your contact details 
Your communication preferences

Your bank or credit card details 
The contact name for an organisation

Where it is appropriate, we may also ask for: 

Date of Birth  
Information relating to your health (for example if you are taking part in a high-risk event) 
Why you have decided to support us. We will never make this question mandatory, and only want to know the answer if you are comfortable telling us.

How we collect Data

We collect information about you in the following ways:

DIRECTLY – You may give us your information:

When you contact us through the Website, by telephone, post, e-mail or through any other means.
When you register with us.
When you sign up for one of our events.
When you make donations to us, through this Website or otherwise.
When you elect to receive communications from us.
When you use our services.
When you make a donation.
When you purchase a product.

INDIRECTLY – Your information may be shared with us by independent event organisers, for example the Brighton Marathon or sites like Just Giving or Virgin Money Giving.  These independent third parties will only do so when you have indicated that you wish to support Dandelion Time and with your consent.  You should check their Privacy Policy when you provide your information to understand fully how they will process your data. We may also receive information about you from other people, if a friend or colleague refers you to our website.

Information available PUBLICLY – We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters. This may include information found in places such as Companies House and information that has been published in articles/newspapers. 

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
We will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

To provide you with the services, products or information you asked for 
To process your donation or to support your fundraising, including processing gift aid 
To ask you to help us raise money, or to donate through our appeals

To provide you with information about our work and activities or to send you materials that you have asked for or invite you to participate in a survey 
To send you items you have ordered through our shop 
To invite you to events 
To keep a record of your relationship with us 
To ensure we know how you prefer to be contacted

For internal record keeping, such as the management of feedback or complaints 
Where it is required or authorised by law

We will use your personal information for our own marketing purposes unless you have indicated that you do not wish to be contacted. You can opt out of receiving any marketing materials at any time by contacting the charity at fundraising@dandeliontime.org.uk.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

relevant authorities – to facilitate the detection of crime or the collection of taxes or duties.
employees – to manage your support of the charity.

We DO NOT share, swap or sell your details with any Company, Charity or other third party for their marketing purposes. 

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:
1. Access to your account is controlled by a password and a username that is unique to you.
2. We store your data on secure servers.
3. Payment details are encrypted using ssl technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@dandeliontime.org.uk.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

You have the following rights in relation to your Data:

Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability – the right to request that we move, copy or transfer your Data.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@dandeliontime.org.uk.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

Accuracy of your Information 

We aim to ensure that all information we hold about you is accurate and, where necessary, kept up to date.  If any of the information we hold about you is inaccurate and either you advise us or we become aware from public available sources, such as The Royal Mail change of address, we will ensure it is amended and updated as soon as possible.

If your personal details change, please help us to keep your information up to date by notifying us at info@dandeliontime.org.uk or Dandelion Time, Elmscroft, Charlton Lane, Maidstone ME15 0NY.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Cookies

This Website may place and access certain Cookies on your computer. Dandelion Time uses Cookies to improve your experience of using the Website and to improve our range of products. Dandelion Time has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Dandelion Time to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:

Type of Cookie	Purpose
Strictly necessary cookies	These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies	They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies	These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

You can find a list of Cookies that we use in the Cookies Schedule.

Cookies Schedule

Strictly necessary

We use the following strictly necessary cookies:

Description	Purpose
Session cookie	To remember you and maintain your session whilst you are using our website

Functionality

We use the following functionality cookies:

Description	Purpose
Functionality cookie	To identify your computer and analyse traffic patterns on our website

Analytical/performance

We use the following analytical/performance cookies:

Description	Purpose
Analytical	To help us analyse how users use the website.

We give you control over which Cookies we use. You can adjust your cookies preferences at any time at: TBD.
You can also choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Find out more about the cookies we use on our Cookie Policy page

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Dandelion Time reserves the right to change this privacy policy as we may deem necessary from time to tim e or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Dandelion Time by email at info@dandeliontime.org.uk or by writing to: